When Milwaukee County's General Mitchell International Airport
installed a new e-mail server in 2010, problems developed trying to
integrate the system with Milwaukee County. While most of the
County uses Lotus Notes, the airport chose to migrate from a Linux
based system to Exchange Mail Server. The changes required a
specific expertise that neither the airport IT staff nor County IT
workers were comfortable dealing with. The airport needed an
"We knew that the county's IMSD (Information Management System
Division) people were relying on engineers at Superior Support
Resources (SSR) for help with a higher-level software project
downtown," recalls Tom Heller, accounting manager of the Milwaukee
County Airport. "They had a very knowledgeable person, Scott Brys,
on that job. He became our "go-to" guy to resolve this issue."
Brys, vice-president of SSR and a senior engineer, had a
five-year working history with Milwaukee County on IT projects. He
was a natural fit to address the problem.
"I've done work for Milwaukee County in the past, so I know
Microsoft Exchange and the environment," says Brys. "In this
instance, I designed and developed a project, and helped with the
implementation acting as the consultant and technical intermediary
between the airport and Milwaukee County."
Heller says the change enhanced the airport's ability to provide
broader services to customers. Brys says it's been operating well.
Facilitating communication between key people in several
departments was essential.
"When there were hiccups," says Brys, "they gave me a call. I
worked with their teams to be clear on where things might be
breaking down. For the most part, the system now operates without
When trouble developed with the airport's Exchange Archiver,
Heller also called on SSR. This time, Dan Popp, SSR Operations
Manager and a former Milwaukee County CTO, came up with a plan and
time table for implementing changes.
"Dan accomplished in a matter of a few months what everyone else
had danced around for the better part of a year," says Heller.
"That includes people inside and outside of the airport. We had
tried to figure it out internally and were unable to. It's more
In addition to Help Desk support, SSR also regularly updates
firewall systems for the airport. Brys says the process requires a
more complex approach for integration because of existing
Heller says SSR engineers show the ability to work on a project
basis, organize and develop an action plan to get the job done.
"I think the value to me is that they can do what they are hired
to do," says Heller. "They don't get distracted. SSR comes in to
work on a project and they accomplish the goal."
For Scott Brys, it's important to make the client happy.
"We like working with the airport because they engage us in
interesting jobs. We have been able to give them solutions that
work. At SSR, we can make that happen."