Challenge - More than 100,000 searches of ROD records are performed by the public each year. As such, major problems with slowdowns and backups to the government computer system were making it less than reliable.  At times, it was not unusual for the system to be down two to three times a week.  When a software vendor and the County IT department couldn't come up with a solution, ROD contacted SSR, which had already been working with Milwaukee County on a number of IT projects.

Solution - SSR engineers conducted a full-scale study of ROD, examining hardware, the software system and conductivity issues. They took a close look at the ROD business process, came up with a design for the system and how to implement it. After working with the application team on the changes, SSR then turned the computer environment back over to the county for network support and to reduce the cost of the program.

Results - The computer outages that once happened two to three times a week are no longer an issue.

"SSR's friendly communication style immediately gained the trust of our personnel and software vendor," says Register of Deeds, John La Fave. "When I looked outside of Milwaukee County's IT department for assistance and found SSR, I was so satisfied that I had no need to even look elsewhere. The result is a system that now runs flawlessly."