Challenge - Employees at the Association for the Right of Citizens with handicaps, ARCh, were constantly challenged by their older-model computers at their Waukesha office. The non-profit was paying more than $100 an hour for IT engineers to make repairs due to regular breakdowns, causing frustration for ARCh staff members, who described their operating system as 'gerbils spinning a wheel'.  Equipment failure was also creating a less than efficient work environment for them to serve their clients.

Solution - Through "Give Back", SSR engineers set up an IT plan for ARCh installing everything from virus software to data cleanup and offered Help Desk support. Engineers donate a couple of hours of IT maintenance each month when needed.

Results - Since 2009, SSR has volunteered more than 40 hours, resulting in a $6000 savings for the organization.

"If we have a major problem with our computer system, we can call them (SSR) and they are going to be there," says Jean Zimmermann, administrative assistant with ARCh.  "With limited organizational financial capacity and no staff members with IT training or expertise, having the knowledge available to us has helped us do our jobs better."

"It's wonderful to be able to rely on SSR, knowing that somebody is there to contact when we need them."