Challenge - Employees at the Association for
the Right of Citizens with handicaps, ARCh, were constantly
challenged by their older-model computers at their Waukesha office.
The non-profit was paying more than $100 an hour for IT engineers
to make repairs due to regular breakdowns, causing frustration for
ARCh staff members, who described their operating system as
'gerbils spinning a wheel'. Equipment failure was also
creating a less than efficient work environment for them to serve
Solution - Through "Give Back", SSR engineers
set up an IT plan for ARCh installing everything from virus
software to data cleanup and offered Help Desk support. Engineers
donate a couple of hours of IT maintenance each month when
Results - Since 2009, SSR has volunteered more
than 40 hours, resulting in a $6000 savings for the
"If we have a major problem with our computer system, we can
call them (SSR) and they are going to be there," says Jean
Zimmermann, administrative assistant with ARCh. "With limited
organizational financial capacity and no staff members with IT
training or expertise, having the knowledge available to us has
helped us do our jobs better."
"It's wonderful to be able to rely on SSR, knowing that somebody
is there to contact when we need them."