Think of the typical IT department at any large, thriving
organization. There you will find various groups and assigned
personnel overseeing everything from basic help desk functionality
all the way to those responsible for high-level strategy
At SSR, we refer to these many technology sub components simply
as the "IT Stack."
The SSR IT Stack:
For most small to mid-sized businesses, it's just not practical,
efficient or cost effective for one person or even a small group to
handle everything involved in the IT Stack. And that's why
more than 250 businesses choose to work with
Our Client Partnership Managers (CPMs) review technology
strengths and weakness and help clients understand which elements
of our IT Stack can help improve their business, and ultimately
their bottom line.
Because how much or how little of the IT Stack needed can
be unique to each technology environment, our IT Stack is fully
customizable. This approach makes SSR unique as a
provider of both strategic and tactical business technology
solutions. Based on specific need, every SSR client can
choose to utilize a single offering, combination of elements or the
Three of our most common Stack combination programs
With Managed IT, SSR watches over a client's IT system and
reviews the environment like a "second pair of eyes".
Occasional on-site visits are made to ensure everything is working
as it should. SSR monitors for system capacity, backup needs or
public cloud solutions. Clients pay a fixed monthly cost with
remote consultation or budgeted monthly plans-up to four hours a
month-on break/fix needs, IT consultation (such as managed
solutions for Private Cloud clients).
- Network Operations Center (NOC) & Preventative Maintenance
- Optional: Help Desk
This offering benefits our mid-sized clients with or without an
internal IT department. With similar benefits of Managed IT,
SSR's Technical IT Service offers additional resources for
execution. Our team provides up to eight hours a month of
dedicated service on break/fix, adds/move and technical
consultation-all on a regular maintenance schedule-plus guidance on
small technology projects.
- Part Time MIS
- Optional: NOC & Help Desk
This program offers the complete IT Stack encompassing
everything found under Managed and Technical IT, but also includes
application development. Under Total IT, SSR aligns applications
with business intelligence, reporting, dash boarding and process to
application alignment. It also provides clients with an IT
infrastructure, an application process review and management plan.
This is SSR's management of your entire technology